Privacy
Complete Care is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you in respect to how we manage your personal information.
Complete Care complies with the requirements of the Privacy Act 1988 (Cth), as well as, Privacy Principles and relevant legislation based in NSW, Victoria and QLD. This information is contained in Complete Care’s Privacy and Confidentiality Policy and Procedure.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.
Examples of Personal Information we collect includes, this is just to name a few:
- your contact information which includes, names, addresses, email addresses and phone numbers
- your gender, date of birth and marital status
- information about your disability and support needs
- health and medical information
- your Medicare number and other identifiers used by Government agencies or other organisations to identify you.
Complete Care collects your personal information in many ways including via meetings, correspondence, by telephone, by email, via our website, from other publicly available sources and from third parties. We will only request and retain Personal Information that is necessary to:
- assess your eligibility for support
- provide safe and responsive support
- monitor the supports provided
- fulfil contractual and other requirements to provide data and statistical information (non-identifying or identifying) to government agencies
- manage administrative requirements
- connect you with third parties and our collaborators depending on the level of support that you require.
When we collect personal information, we will explain to you why we are collecting the information and how we plan to use it.
How do we share your Personal Information?
Your Personal Information will only be disclosed:
- to prevent or lessen a serious and imminent threat to the life or health of you or another person
- to outside agencies with your or your representative’s permission
- with written consent from you or a person with lawful authority
- when required by law, or to fulfil legislative obligations such as mandatory reporting.
How can you access your personal information?
You may access the personal or health information we hold about you to update or correct it (subject to certain exceptions).
If you wish to access your personal or health information, please speak to a staff member or contact info@completecareservices.com.au
You have the right to:
- Request access to personal information we hold about you
- Make corrections if you consider the information is not accurate, complete or up to date.
We aim to address all requests to access or correct information within 10 working days. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information.
